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A word often used to represent a business undertaking, Professionalism has many definitions and usually many industry-specific 'requirements'. According to Roscoe Pound, a former dean of the Harvard Business School, professionalism is represented by the actions of ... 

"a group...pursuing a learned art as a common calling in the spirit of public service - no less a public service because it may incidentally be a means of livelihood. Pursuit of the learned art in the spirit of public service is the primary purpose."1

How do we address Professionalism as Healthcare Providers?

1. Pound, Roscoe, 1953: Quoted in Douglas W. Hillman, Professionalism - a plea for action! 69 Mich. Bar Journal (1990).  link

Code of Ethics

Members shall:

  • Be committed to providing the highest quality care to those seeking their professional service.
  • Give treatment only in those modalities where they are qualified and which honestly represents their training, education, certification and other qualifications.
  • Continuously strive for professional improvement and advancement by continued education and training.
  • Actively support their profession through local organizations, volunteer work or public education.
  • Abide by federal, provincial and municipal laws and regulations, as they pertain to their profession, and rules and bylaws of any health care organization or facility to which they belong.
  • Respect the confidentially of each of their clients*.
  • Not give out information concerning a client unless written consent is obtained from the client.
  • Obtain adequate and appropriate medical information concerning a client prior to treatment.
  • Conduct their business and professional activities with honesty, integrity and recognized ethics of their profession.
  • Not conduct themselves in a manner which would be inappropriate or harmful to the client, or jeopardize the professional ethics and conduct of their chosen profession (e.g. not engaging in any nonprofessional conduct involving their clients, silence instead of verbal support, et cetera).
  • Not unjustly discriminate against clients or colleagues
  • Not offer to guarantee a cure or misrepresent the therapeutic value of any health care therapy.
  • Refer a client to another qualified member of the health care profession when a condition requires further treatment (outside scope et alia) or examination.
  • Keep records of their clients and shall not falsify any part of a client’s record, or sign or issue a report or document containing false or misleading statements.

* "Clients" may also be referred to by the terms patients or patrons.

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Mediation and Discipline

While it is rare to have serious issues and problems there are times where situations occur that may cross the line of professionalism and ethics.

Sometimes both therapists and patients are unsure of what actions are acceptable or legal.

MTWPAM is dedicated to ensuring that a fair balance of protection and service is maintained between our members and our patients.

Please review the resolution procedures grid below for information concerning our mediation and grievance process. If you require any further information please contact our Administration office by telephone or email.

All requests in regard to mediation (for Patient or Therapist)  must be in writing and contain the contact information of the party filing the grievance. 

Please appreciate that verbal or anonymous requests cannot be investigated fairly.

For Your Consideration

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