1. Initial Stages:

• Grievance Filing: A complaint is received from the complainant. 
• Communication & Resolution: The preferred first step is communication between the parties to resolve the issue directly. 
• Investigation: If direct resolution isn't possible, an investigation may be conducted, potentially involving an investigator. 

2. Investigation and Report:

• Report Findings: The investigator's report is sent to both parties.
• Response Time: Both parties are given a timeframe (e.g., 30 days) to respond to the report.  Typical response is 10-14 days.
• Criminal Offense: If a criminal offense is suspected, it must be reported to relevant authorities. 

3. Decision and Resolution:

• Grievance & Resolution: The Grievance & Resolution Director reviews the case and makes a decision. They may involve legal counsel, consultants or subject matter experts.
• Board Involvement: The decision may be sent to the board for a final determination, especially in cases involving serious concerns.
• Board Decision: The board's decision is binding.
• Resolution: Possible resolutions include dismissal of the grievance, suspension, expulsion, disciplinary actions like reprimands, limitations, or conditions, or other measures. 

4. Appeal Process:

• Appeal to Board: The complainant or therapist may have the right to appeal the Grievance & Resolution Director's decision to the board
• Final Decision: The board's final decision on the appeal is binding but may be reviewed by the Board.